How to
get support?
To create a new support case do not send an email directly to an individual at The GL Company or to a generic email address such as ‘Support@'. Doing this might delay any response as the person may not be available.
To create a new support case without any attached files please click on the “Support Form” link on this page.
If you need to create a support case with an attachment please log into Tech
Center first, then click on the “Log a Case” tab. After you have completed the form and have pressed ‘submit' you will be shown a summary of your case. This summary screen has a button at the bottom called ‘Add Attachment' that will allow you to select the file you wish to send.
You will receive an automatic reply giving you a support case number and your issue will be assigned to an available support person in North America, Europe or Australasia . Please use this case number in any further correspondence about your issue.
